For Stripe merchants on Shopify
Win more Stripe disputes for your DTC Shopify store.
You take payments on Stripe and run your store on Shopify. When a customer disputes a charge, Stripe sides with them by default — but your carrier already scanned the package as delivered and your Shopify order shows it shipped. Victava pulls both into one Stripe rebuttal, automatically, and lets you approve every submission before it reaches the bank. Built for DTC brands doing $100k–$5M GMV.
Founding cohort · 10% for your first 12 months
Problem 1
“Customer says they never received it” — Stripe sides with them by default.
The most common chargeback reason for DTC stores is Reason Code 13.1 (product not received). Without carrier proof of delivery on the Stripe rebuttal, these are very hard to win. Victava pulls the proof from your carriers and your Shopify order automatically — and files it on Stripe only after you approve.
Carrier webhooks
Real-time FedEx, UPS, and USPS delivery events ingested per shipment — the signed proof of delivery Stripe wants for Reason Code 13.1.
Address matching
We match the carrier's delivery address to the customer's Shopify shipping address — flag mismatches, surface confirmations.
Delivery archive
Timestamped delivery scans archived per Stripe dispute. A clean, bank-readable evidence pack on submission.
Repeat-buyer signal
If the same customer has prior Shopify orders that never disputed, that fact lands on the Stripe rebuttal — automatically.
Problem 2
You can't tell if a Stripe dispute is winnable in 30 seconds.
For shops your size, every Stripe dispute hits founder-level inboxes. You have days, not weeks, to respond. Most are lost because the merchant doesn't know what evidence even exists. Victava shows you upfront — and runs the expected value so you know when a fight isn't worth it.
Factor breakdown
Every dispute shows its 6–10 win factors with weight, source, and exact win-probability impact.
Glass-box scoring
Not 'AI says 72%.' It's a hand-tuned factor model where every weight is shown to you — nothing hidden in a black box.
Live win rate by reason code
Per-code performance from real Stripe outcomes, with 95% confidence intervals. Decide based on results, not vendor claims.
Decide in about a minute
The workspace surfaces the call so you can approve, edit, or skip — your decision, every time, before anything reaches the bank.
Built for the stack you already run
Stripe is your processor; your Shopify store, helpdesk, and carriers are the data sources that win the case. Victava connects to what you already have, surfaces the evidence in your existing flow, and respects your approval at every step — no new tools, no new dashboards to babysit.
- Stripe
- Shopify
- FedEx
- UPS
- USPS
- Zendesk · Gorgias · Gmail
We pull data from Shopify (orders, fulfillment, tracking) to win your Stripe disputes today. Run on Shopify Payments instead of Stripe? It's not live yet — tell us and we'll build it; we ship processor support fast for our first merchants (support@victava.com).
Built for shops your size.
Chargeflow optimizes for $5M+ enterprises. Victava optimizes for the $100k–$5M shop where every $200 chargeback matters and you don't have a finance team to manage it.