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Chargeback playbooks for DTC Shopify merchants.
Practical guides on the Stripe disputes that hit Shopify stores most: reason codes, refund overlap, fulfillment proof, the dispute lifecycle. Cited from Stripe docs, Visa/Mastercard rulebooks, and our own resolved disputes.
Articles
- Reason codes6 min read
Shopify Order Not Received chargebacks: how to fight reason code 13.1
What ‘product not received’ means in the Stripe + Shopify world, what evidence wins these disputes, and the four-piece template our specialists use.
Read → - Refunds5 min read
Stripe disputes after a refund: yes, this happens — here's why
When a customer files a chargeback after you already refunded them, Stripe doesn't auto-close it. Here's the timing, the evidence, and the rebuttal pattern that wins.
Read → - Reason codes9 min read
Visa CE 3.0 explained — turning prior orders into a defense
Visa Compelling Evidence 3.0 lets merchants defeat 10.4 (card-absent fraud) chargebacks by proving prior undisputed history with the customer. Here's the eligibility, the data points, and the 2025/2026 rule changes.
Read → - Lifecycle8 min read
Why we require approval before every submission
Every other chargeback tool auto-submits by default. We don't — and won't, ever. The reasoning, the failure modes human approval prevents, and the workflow that makes it fast.
Read → - Lifecycle7 min read
Every evidence field traces back to its source
No competitor publicly describes this. We made it a strictly enforced rule: every evidence item carries its source — which system it came from, the exact lookup, the specific field, and when it was retrieved. Here's what that means in practice.
Read →
In the queue
Articles drafted from real founding-merchant disputes. Want one prioritized? Email support@victava.com.
- Stripe disputes fee structure 2026 — what changes for merchants
- How to prove delivery when buyer claims product not received
- Visa CDRN vs Ethoca alerts: do they actually help on Shopify?
- What counts as evidence for a Product Not Received chargeback
- Refund-aware evidence: why your rebuttal needs a refund-overlap check
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