Integrations
One processor today. Proof from your whole stack.
Victava installs on Stripe and files every dispute through your Stripe account. What wins those disputes is everything Stripe can't see — your Shopify orders, your helpdesk and email threads, and carrier proof of delivery — pulled read-only and assembled into one response. Every credential lives in encrypted Vault, scoped per tenant.
Live on Stripe today. Need another processor? We’ll build it.
Victava is processor-agnostic by design. We start where you already are — Stripe — and pull in your store, helpdesk, and carrier data now. Run on Shopify Payments, PayPal, or Adyen? Tell us — we ship processor support fast for our first merchants, at the same price, never an upsell. Email support@victava.com.
- Live
Stripe
Payment processor
- Live
Shopify store data
Orders · fulfillment · tracking
- Live
Helpdesk
Zendesk · Gorgias · Gmail
- Live
Carriers
FedEx · UPS · USPS proof of delivery
- On request
Shopify Payments
As a processor
- On request
PayPal · Adyen
Additional processors
The payment processor
Victava installs on Stripe and files every dispute through your Stripe account. Stripe is the one processor we support today.
- Live
Stripe
Payment processor
We ingest the dispute webhook the moment a chargeback opens, then read the charge, card, 3DS / AVS / CVC results, Radar signals, and network reason code that frame the case. The evidence you approve is submitted back through Stripe — and nothing else is.
Implementation: OAuth via Stripe Connect · per-event signature verification · pinned API version · no refund, payout, or transfer scope
Evidence sources Stripe can't reach
This is the differentiator. Stripe Smart Disputes works only from the data already in your Stripe account. Victava pulls the proof that lives everywhere else in your commerce stack — read-only — and assembles it into one response.
- Live
Shopify store data
Orders · fulfillment · tracking
Orders, fulfillment status, tracking numbers, and prior-purchase history, pulled per dispute to prove the order was real and the goods went out.
Implementation: Read-only data source · no write, refund, or store-admin scope
- Live
Helpdesk
Zendesk · Gorgias · Gmail
The customer's own words — “where is my order?”, “got it, thanks” — pulled from Zendesk, Gorgias, or Gmail. Often the single line that wins a friendly-fraud case.
Implementation: Read-only data source · per-tenant token in encrypted Vault
- Live
Carriers
FedEx · UPS · USPS proof of delivery
Signed proof of delivery, delivery scans, and address-of-record matching against the order's shipping address — the evidence that wins product-not-received disputes.
Implementation: Webhook signing · address normalization · async retry on transient failures
We pull data from Shopify (orders, fulfillment, tracking) to win your Stripe disputes today. Run on Shopify Payments instead of Stripe? It's not live yet — tell us and we'll build it; we ship processor support fast for our first merchants (support@victava.com).
Additional processors — built on request
Stripe is the only processor Victava defends today. The rest aren't live yet — but we ship processor support fast for our first merchants. If one of these is your processor, tell us and we'll build it: support@victava.com.
- On request
Shopify Payments
As a processor
Today Shopify is a data source for your Stripe disputes. Defending disputes that originate in Shopify Payments isn't live yet — but if you run on it and want in, tell us and we'll build it fast.
Implementation: On request · email support@victava.com
- On request
PayPal · Adyen
Additional processors
Defending disputes and claims that originate in PayPal or Adyen isn't live yet. Are these your processor? Say the word and we'll build support for our first merchants.
Implementation: On request · email support@victava.com
Victava is a Stripe app — it lists on the Stripe App Marketplace, and Shopify connects only as a data source (there is no separate app to add to your store). Join the founding cohort to be notified when our public Stripe App Marketplace listing goes live.
Don't see your stack?
Email us with what you use and what you wish Victava already integrated with. We build by real-merchant demand — if you need it, we'll ship it fast.