Migration guide
Switch from Disputifier to Victava
Same 20% headline rate. Different submission flow. Different billing model. ~10 minutes to migrate, no double-billing on disputes already in Disputifier's pipeline.
Why merchants switch
From the public Disputifier App Store reviews and SourceForge posts, the common switching triggers are:
- Surprise billing. Multiple merchants report unauthorized $799 charges following a price-increase email that was treated as implicit approval. We bill a success fee only on a recovered Stripe win — on the same Stripe statement as the recovery — and every charge ties to a recovered_amount and a specific dispute ID.
- Cancellation friction. Merchants report being unable to disable alerts or stop billing after requesting cancellation. Disconnecting Victava is a single click — revoke the Stripe connection from your dashboard and the success fee stops. We don't hold balances; there are no recurring charges to cancel.
- No control. Disputifier's “100% hands off” positioning means auto-submit on every dispute. Victava requires you to click Approve before anything goes to Stripe.
These are pain points published by Disputifier's own users on public review platforms. Your experience may differ. If Disputifier is working for you, don't switch.
The 4-step migration
- 1
Connect Victava to Stripe + Shopify
2 minSign up at /signup. OAuth into Stripe and Shopify. Run the Free Dispute Leak Audit (~30 seconds). Get a recovery number for the last 12 months.
- 2
Cancel Disputifier billing or pause submissions
2–5 minIn Disputifier: Settings → Subscription → cancel, or look for a “Pause automation” toggle. If neither path is obvious, email support@disputifier.com.
Document everything. Take screenshots of the cancellation request, the date/time, and any confirmation email. Multiple merchants report needing this evidence later if their card is charged after cancellation. Save it to your records — you may need it for a card dispute.
If you're billed after cancellation: file a dispute with your card issuer (most banks have a self-service dispute portal in their app). Provide the cancellation screenshot. This is the unambiguous path; the billing dispute typically resolves in 30–60 days.
- 3
Approve real disputes through Victava
variesWait for your next chargeback. Victava classifies, gathers evidence (Stripe + Shopify + helpdesk + carriers), scores the expected value so you can skip the cases that lose money, drafts the rebuttal, and notifies you when it's ready for review.
Open the dispute. Read the case brief (~30 seconds). Click Approve to submit, Edit to adjust, or Skip if the customer is right. We bill 20% only when the dispute is won.
Approval cadence: 72h / 48h / 24h email reminders so you don't miss the deadline. If you're truly hands-off and want auto-submit, we're not the right tool — go back to Disputifier or pick Chargeflow / ChargePay. Mandatory approval is architectural; it doesn't turn off.
- 4
Uninstall Disputifier from Shopify
1 minOnce your last Disputifier-pipeline dispute resolves (30–90 days post-submission): Shopify Admin → Apps → Disputifier → Uninstall. This revokes their OAuth tokens and stops them from receiving new dispute webhooks.
Verify in Stripe Dashboard → Webhooks: Disputifier's webhook endpoint should be removed automatically when you uninstall, but double-check to be safe.
What changes for you
| Dimension | Before (Disputifier) | After (Victava) |
|---|---|---|
| Per-win fee | 20% of recovered amount | 20% (same headline) — founding merchants get 10% for 12 months |
| Submission flow | “100% hands off” auto-submit | Mandatory approval before every submission |
| Billing model | Direct card charges; documented complaints of unauthorized $799 charges and cancellation friction | Success fee on a recovered Stripe win only, on the same Stripe statement as the recovery; every charge ties to a dispute ID |
| Pre-chargeback alerts | Per-alert add-on (Verifi/Ethoca/RDR/Order Insight) | Not in V1 (build on request) |
| Per-evidence-item provenance | Not surfaced | Source API + endpoint + field path + retrieval timestamp on every evidence row |
Common questions
Will my next chargeback go to Disputifier or Victava?
Whichever subscribes to the Stripe webhook first picks it up. Both products subscribe identically, so the cutover happens when you uninstall Disputifier (its webhook endpoint goes away). To force Victava to handle a specific dispute, uninstall Disputifier first.
What happens to disputes Disputifier already submitted?
Stripe enforces single-submission. Once Disputifier submits, the case is locked. The outcome flows through; they bill on win at their 20% rate. We don't double-bill.
I was charged after cancelling Disputifier. What do I do?
(1) Document the cancellation request with screenshots and dates. (2) Email Disputifier support requesting a refund. (3) If unresolved within 30 days, file a dispute with your card issuer using the screenshots as evidence. This is the standard path for unauthorized recurring charges.
Is the 10% founding rate real?
Yes — first 10 merchants get 10% on win for their first 12 months. If you're switching from Disputifier and the audit shows real recoverable revenue, email support@victava.com referencing this guide and we'll lock in the rate before signup. Beyond the first 10 (or after 12 months), the rate is the standard 20%.
Do you have pre-chargeback alerts (Verifi/Ethoca)?
Not in V1. Pre-chargeback alerts require partnership channels with Verifi and Ethoca (not just APIs), and we're prioritizing depth on the representment side first. If alerts are critical for you, Disputifier or Chargeflow are the better fit today.
Can I run Victava's audit without cancelling Disputifier?
Yes. The audit is read-only OAuth — it doesn't trigger submissions or compete with Disputifier's pipeline. Run it first, see the recovery number, decide.
Same price. Different control surface.
Run the Free Dispute Leak Audit first. We'll show you exactly what evidence we'd gather for your last 12 months — line by line, with source citations. Then decide if mandatory approval is worth the workflow change.